ABUSE AND BULLYING BY STAFF IN A MENTAL HOSPITAL

Staff members do not receive the necessary support, training or supervision to deliver safe

care. This is placing people at risk from abuse.

Outcome 16: The service should have quality checking systems to manage risks

and assure the health, welfare and safety of people who receive care

Whilst there are systems in place to monitor the quality of the service, they have not been

used effectively to reflect on the quality of the service provided. This does not ensure that

issues such as safeguarding, management of complaints and reporting of incidents are

being managed appropriately and does not provide people who use the hospital with safe

care, treatment and support.

Outcome 17: People should have their complaints listened to and acted on properly

People cannot be assured that their complaints will be listened to and acted on

appropriately. The system in place to manage complaints is not effective: not all

complaints are investigated or the necessary action taken to ensure that people using the

service receive safe and appropriate care.

Outcome 20: The service must tell us about important events that affect people's

wellbeing, health and safety

The service has not notified the Care Quality Commission, in line with regulations, about

important events that affect people's wellbeing and safety.

We have taken enforcement action against the provider for this essential standard to

protect the safety and welfare of people who use this service.

Actions we have asked the service to take

this is a copy for public use of a report into one mental health hospital in a group of 13 and the nhs still refer people to this group.WHY WHY service users have rights and are people and not animals.
i am gathering all my documentation against one ward at another of this groups hospital but rest assured i will go public with times and dates-who was the abuser(s) and who the service user is-so far three-all with proof

Outcome 07: People should be protected from abuse and staff should respect their

human rights

There are inadequate arrangements in place to ensure that people are protected against

the risk of abuse.

We have taken enforcement action against the provider for this essential standard to

protect the safety and welfare of people who use this service.

Outcome 14: Staff should be properly trained and supervised, and have the chance

to develop and improve their skills