Saturday 21 January 2012

same group-different hospital-same damming report

People may not receive appropriate care and treatment because care plans and risk
assessments are not always in place or reviewed to reflect peoples' current needs.
People are generally safe but this may have the potential to impact on the delivery of
peoples' care and not always be effective and flexible in meeting individual needs.
Outcome 07: People should be protected from abuse and staff should respect their
human rights
People using the service are not always protected from abuse and risk of harm.
Outcome 09: People should be given the medicines they need when they need them,
and in a safe way
The service does not fully protect people against the risks associated with the unsafe use
and management of medicines by means of the making of appropriate arrangements for
the recording of medicines.
Outcome 12: People should be cared for by staff who are properly qualified and able
to do their job
Recruitment procedures and processes in place help to ensure people using the service
Page 5 of 30
are supported safely and protected from harm.
Outcome 14: Staff should be properly trained and supervised, and have the chance
to develop and improve their skills
People are cared for by competent staff who have been supported to meet their needs.
Outcome 16: The service should have quality checking systems to manage risks
and assure the health, welfare and safety of people who receive care
There is a system in place to seek the views of people using the service. Although there
are systems in place to assess the quality of services and identify risk there was no
evidence of effective monitoring of actions and improvements.
Outcome 17: People should have their complaints listened to and acted on properly
Information is available to people about how to make complaints, but this is not well
promoted by the hospital.
Complaints are investigated, with records kept to show how they have been resolved.
Outcome 20: The service must tell us about important events that affect people's
wellbeing, health and safety
Events that affect the welfare, health and safety of the people using the service have not
been reported to CQC to help ensure appropriate action is being taken by the service to
protect people.
Outcome 21: People's personal records, including medical records, should be
accurate and kept safe and confidential
Records are stored securely with new record management systems taking place. Records
did not always include up to date information about peoples care and treatment so that
people are supported safely.

this is from the cqc hospital inspection from the same group,a different hospital but from the same group providers-2 out of 2-failing and below standards expected-more to come from the same group 


Outcome 04: People should get safe and appropriate care that meets their needs
and supports their rights

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